Home › Terms and Conditions
GiantBikeSpares.com is a website run by Revel Outdoors Limited, a UK company operating since 2007. We have a large cycle shop and workshop in Bury St. Edmunds, Suffolk, UK, as well as this online shop. We comply fully with all UK laws including distance selling regulations and would like your shopping experience with us to be enjoyable, informative and simple.
To find out more about us, please visit our about us page.
The following terms and conditions govern your use of our website, but they do not affect your statutory rights:
We take online security extremely seriously and have taken several steps to ensure that any personal information is processed confidentially and securely. To process online transactions we require your name, e-mail address, delivery address and payment details. Payment can be made directly through Paypal, or by using your credit or debit card in which case we require your card number and associated details, as well as a billing address. At no point are your credit or debit card details stored on our servers. All personal information is transferred to our secure servers via SSL (Secure Sockets Layer), the industry standard encryption technology. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
We will not use your personal details for any other reason other than processing your order or informing you about our products and services. We will never pass any of your details on to third parties for profit or otherwise.
While we have taken every effort to ensure that the information contained within this website is correct at the time of going live, Revel Outdoors cannot be held responsible for any errors and omissions or any information which may be incomplete, inaccurate or may have become out of date. Whilst we try to ensure all prices, product descriptions and availability are correct we cannot be held responsible for errors or omissions.
All prices include VAT unless otherwise stated. Purchasers should note that prices quoted may vary and current prices are quoted at the time of order.
Our payments are processed by PayPal. PayPal is a trusted leader in online payments, enabling buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems.
Delivery is free on all orders over £15.
Items will be dispatched as soon as possible after receiving the order. We aim to ship in stock items on the same or following working day as the order is placed.
Please note: We currently ship within the UK and EU, and a limited number of other countries, namely: Norway, Switzerland, USA, Canada, Australia, New Zealand.
Please note: Delivery estimates are provided by our carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods. Items are only classed as lost in transit after 20 working days (30 working days for outside the EU).
It's important to us that you get the products you want and expect from us, so if for any reason you need to return something, we will be happy to exchange or refund it.
If you wish to cancel an order, or return any item(s), you may do so within 25 days of receipt. Please follow the instructions below:
As soon as we receive your returned order, we will refund the relevant part of the purchase price for that item. If the return is due to our fault or a fault with the item, we will also refund our standard postage charge.
GiantBikeSpares.com and Revel Outdoors conform with the Distance Selling Regulations, which are designed to protect you when buying via mail order. For more information on your rights, please consult the Office of Fair Trading: Distance Selling Regulations
Revel Outdoors Limited
Registered Office: 19-20 Brentgovel Street, Bury St. Edmunds, Suffolk IP33 1EB, UK
Registered in England and Wales, Company No: 06043344
VAT Registration No: 902206082
You can contact us by email at info@GiantBikeSpares.com